Frequently Asked Questions

Here are some answers to frequently asked questions.

Still have a question? Submit it using our contact page.

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Membership

What are the different membership types?

Atlanta Artists Center provides 3 types of memberships.

  • Individual – for a single artist
  • Primary Family Member – for max of 2 artists
  • Student – College or Graduate Art Student (must have current student ID)

The other membership options are part of the above memberships.

The Second Family Member is created automatically when the Primary Family Member creates their account and provides the additional account information.

The Student (Pre-Validation) is the account used to create the Student account and allows AAC the opportunity to validate the Student’s current school ID.

What is a Second Family Member account?

This is an account this is usually created by the Primary Family Member during account checkout and payment.

This account will have a unique username and email address so that these members can login to the website and update their profile.

 

Why don’t I have a Second Family Member account?

The Primary Family Member can see the Second Family Member account that is linked to their account by going to their account page.

If you have an active (paid for current year) Primary Family Member account and you do not see a Second Family Member account under “Sponsored Members”, it is possible that the account was not created.

In this case you can give the special Discount Code to the Second Family Member to create their account and link this to your account.

See the question “How can I create Second Family Member account” for details.

How can I create a Second Family Member account?

If you login to your Primary Member Account and go to your account page and under Sponsored Members, it does not list any accounts.  It may also show a line “0/1 uses”, then you don’t have a “linked” Second Family Member account. If there is an account listed, you will not be able to create another account.

Each Primary Member account can have a max of 1 Second Family Member account active at a time.

Remember – the Second Family Member email address and account information must be DIFFERENT than the Primary Family Member email address and account information, otherwise an account cannot be created.

To create the Second Member account you can either

  • copy the link from your account page and email this to the person that will create the Second Member Account. continue with step 6 below.
  • Write down the discount code to use in next steps.  Code starts with an “S” and is about 11 characters. “SXXXXXXXXXX”

Steps for creating Second Family Member account

  1. Go to Join page.
  2. Select “Second Family Member”
  3. In description of membership, just under membership expires – click on “Click here to enter your discount code”
  4. Enter discount code from Primary Family Member  “SXXXXXXXXXX” and click apply.
  5. IF the code is valid and not already used, you will get message code applied.  If code is invalid – contact admin
  6. Select “Click here to create new account”  (must be different from Primary email account).
  7. Fill in account information.  Username and email must be unique.
  8. Fill in all other information, accept terms and conditions. then click submit and confirm.

Account should be created and linked to the Primary Family Member account.

Do I need to renew a Second Family Member account?

Second Family Member accounts are automatically renewed when the Primary Family Member account is renewed for the year.

During the renewal process, the Primary Family Member will be shown the Second Family member and asked to confirm the renewal of this account.

The Second Family Member account will not need to do anything, as the account will automatically be reactivated.

How do I get a Student membership?

There is a 3 step process to get a student membership.

  1. Create an account and select the “Student (pre-validation) account. This is a temporary account that will expire after 30 days if you do not complete the following steps.
  2. Bring proof of current student status to AAC, so that this information can be validated.  Once this information is validated, your account will be updated to allow you to upgrade your account to a Student Account.
  3. Student should complete the following steps to upgrade their account.
    1. login to website. Click on Membership -> Account menu item on website.
    2. Student should copy “Invite Code”  (14 character code) displayed on their account page.
    3. Click the link to Change membership level
    4. Select Student Level
    5. Paste in the invite code to the box on the checkout screen and go to PayPal to pay.
    6. Click complete payment.
    7. When payment is complete account should be a student account.

How do I get my online membership?

Either new or existing members should pay their membership online. You can click on the “JOIN” button in the upper right of the header, or select “Join/Renew” under the “Membership” menu option.

You will need to select a Level – “Individual”, “Primary Family Member”, or “Student (pre-validation)”.

If you already have an account – click on “Login” button in the upper right corner of the website.

If you do not have an account – fill in the account information section.

Fill in all the information on the checkout page.

Agree to the Terms and Conditions and select the check out button at the bottom of the page.

Troubleshooting

How do I print my Membership Card?

You can print your Membership card for the current year from you account page.

  1. Be sure you are logged in.
  2. Go to your Account page.
  3. Under “Member Links”  click on the link to view your membership card.
  4. To the right of the card is a little link to “print” the card.

 

Why don’t I have a Second Family Member account?

The Primary Family Member can see the Second Family Member account that is linked to their account by going to their account page.

If you have an active (paid for current year) Primary Family Member account and you do not see a Second Family Member account under “Sponsored Members”, it is possible that the account was not created.

In this case you can give the special Discount Code to the Second Family Member to create their account and link this to your account.

See the question “How can I create Second Family Member account” for details.

How can I create a Second Family Member account?

If you login to your Primary Member Account and go to your account page and under Sponsored Members, it does not list any accounts.  It may also show a line “0/1 uses”, then you don’t have a “linked” Second Family Member account. If there is an account listed, you will not be able to create another account.

Each Primary Member account can have a max of 1 Second Family Member account active at a time.

Remember – the Second Family Member email address and account information must be DIFFERENT than the Primary Family Member email address and account information, otherwise an account cannot be created.

To create the Second Member account you can either

  • copy the link from your account page and email this to the person that will create the Second Member Account. continue with step 6 below.
  • Write down the discount code to use in next steps.  Code starts with an “S” and is about 11 characters. “SXXXXXXXXXX”

Steps for creating Second Family Member account

  1. Go to Join page.
  2. Select “Second Family Member”
  3. In description of membership, just under membership expires – click on “Click here to enter your discount code”
  4. Enter discount code from Primary Family Member  “SXXXXXXXXXX” and click apply.
  5. IF the code is valid and not already used, you will get message code applied.  If code is invalid – contact admin
  6. Select “Click here to create new account”  (must be different from Primary email account).
  7. Fill in account information.  Username and email must be unique.
  8. Fill in all other information, accept terms and conditions. then click submit and confirm.

Account should be created and linked to the Primary Family Member account.

How do I get a Student membership?

There is a 3 step process to get a student membership.

  1. Create an account and select the “Student (pre-validation) account. This is a temporary account that will expire after 30 days if you do not complete the following steps.
  2. Bring proof of current student status to AAC, so that this information can be validated.  Once this information is validated, your account will be updated to allow you to upgrade your account to a Student Account.
  3. Student should complete the following steps to upgrade their account.
    1. login to website. Click on Membership -> Account menu item on website.
    2. Student should copy “Invite Code”  (14 character code) displayed on their account page.
    3. Click the link to Change membership level
    4. Select Student Level
    5. Paste in the invite code to the box on the checkout screen and go to PayPal to pay.
    6. Click complete payment.
    7. When payment is complete account should be a student account.

Account

Payment

Can I pay for my membership by Credit Card?

Yes. People wanting to pay by credit card will need to create an account and checkout using the “PayPal” option.

Once you get to the PayPal website, you will have 2 options. You can either use your PayPal account, or enter your credit card information without an PayPal account.

Once PayPal validates the credit card or account info, you will be returned to the AAC website to complete the payment.

Be sure to click “Complete Payment” to complete the transaction and get your confirmation code. Your card will not be charged unless you do this final step.

Can I pay for my membership by check?

Yes, but you MUST create an account on the website.  During the checkout process select “Check” instead of PayPal.

Your account will be accepted and marked as “Pending” until AAC receives your check and updates your account.

You will not have a valid membership until your payment is processed.

Can I pay for membership at AAC?

Yes, using the laptop computer at the center.  You will need to follow the online procedure and create an account and then use PayPal or turn in a check.