Frequently Asked Questions

Here are some answers to frequently asked questions.

Still have a question? Submit it using our contact page.

Account Questions

What types of payments are accepted?

To pay for your membership, AAC accepts 3 types of payments.

  1. A PayPal Account
  2. A credit Card  – you will go to PayPal and use there Guest Checkout Process. So you do not need a PayPal Account.
  3. A check.  You must still create an online account. Select “Check” as payment type.  and then deliver check to AAC.

You must have an online account to be considered an active member.

Why was my account not created?

During account creation process, I went to the PayPal website and put in my credit card.  I was returned to the AAC website with no errors.  But when I try to login it does not find my account?

Make sure you click “Complete Payment” button at the bottom of the page AFTER returning from PayPal .

After you return from the PayPal website, the transaction is NOT complete.  You must click the “Complete Payment” button as the Final Approval for AAC to charge you credit card.

If you click “complete Payment” and the account is created and everything is ok, you will go to a confirmation page that will show you an invoice and other useful information about your account.

How do I create a Primary Family Member account?

The Family membership process allows you to create both Primary and Second Member accounts at one time.

The following steps are used to create both Primary and Second Family Member accounts during checkout.

  1. Select the Primary Family Member account
  2. Select “Click here to create a new account” If this is a new account.
  3. IF RENEWAL – login to your account first then go to step 5.
  4. Enter New Member account information for the PRIMARY Family Member.
  5. In the question – “Would you like to create extra Account(s)?” -Number should be set to 1 (one)  for the Second Family Member.
  6. IF RENEWAL Under the Line “You must activate an old account or create secondary family member account below”  it should list the Second Family Member account you want to renew.  Click the check box to renew this account too.
  7. IF NEW ACCOUNT – Fill in the account information for the SECOND Family Member.  Note this must be different from the Primary Family Member account.
  8. Select payment method.
  9. Enter billing information for Person paying for the membership. Usually the Primary Family Member.
  10.  Agree to Terms and Conditions.
  11. Click PayPal or submit button
  12. After paying at PayPal – review all information is correct and click “Complete Payment” at bottom of page.

The confirmation page will show the Sponsored Member or Second Family Member and email address.

 

What is a username?

Username is a unique name that you use to identify your account.

Most people use their email address as the username because it is easy to remember and unique.

What is my Account info?

The Account Info is the basic information about your account.  It includes your username, password, First Name, Last Name and E-mail address.

All of these fields are required to create an account on this website. Please fill in all the information.

This information is different from the billing information that will be provided to PayPal when you submit your payment. It might be the same, but in some cases it may not, so you will need to enter information in both the Account Section and Billing Information Section.

What does this “Error” mean?

If you get a red banner at the top of the page, it is informing you of missing or incorrect information. Listed below are several common error messages.

Error: email address is already in use

This error means you already have an account.  You should go try to login with this email address instead of trying to create an account.

If you are not sure of the password for this account, you can request a reset.

The system will only allow 1 account to exist with a given email address.

Error: Provide missing information

These errors must be fixed before the system can create your account.

Usually the error is missing information in a required field.

Error: Username already in use

If you get this error, it means that an account already exists with this username.  Some reasons for this could be:

  • You chose a simple name used by another member.
  • You already have this account – and should login, instead of try to create the account again.

If you think this is your account – see question “How do I find out if I already have an account”.

 

Error: Agree to Terms and Conditions

At the bottom of the page before the PayPal or Submit button, is this Website’s Terms and Conditions.  You must read and agree to these terms in order to create an account.

The checkbox to agree to these terms is at the bottom of the grey box that surrounds the Terms and Conditions.

Check this box and then press the PayPal or Submit button.

 

What is an Invite Code?

An Invite Code is a unique code used to upgrade a Student (pre-validation) account to a Student account.

You get this code in your Student (pre-validation) account page.  It is a 14 Character code.

You then on the account page you change your level to Student and enter Invite Code during the checkout process.

Without an Invite Code you cannot upgrade your account.

Where do I get an Invite Code?

Only Student (pre-validation) accounts have invite codes.  These codes will show up in your account after an Atlanta Artists Center administrator has validated your Student ID and updated your account.

Once your account has been validated, then an Invite code will be on your Account page.

Then you can follow the steps in “How do I get a Student Membership”.

What is a Discount Code?

Discount codes are primarily used to allow Second Family Members to create an account and link it to the Primary Family Member account.

This is sometimes required if the Second Family member account was not created with the Primary family member account.

Discount codes are entered in the price section on the top of the checkout page.

Where do I get a Discount Code?

You can only get a discount code from a Primary Family member account.  This discount code is only valid for 1 Second Family Member account at a time.

  • Login to your Primary Family Member account.
  • Go to the account page.
  • In the Sponsored Members section will be the discount code.  It is an 11 character string starting with an “S” – like ‘SXXXXXXXXXX”.

Use this with the Second Family Member membership to create the account and attach this to the Primary Family member.

What if I don’t have an account?

You will need to use the “Join” process to create an account and make your first payment for a membership.

If you have been a member in the past but can not remember your username or email address, send an message using our contact form and we can try to look up your account information.

How do I find out if I already have an account?

Go to the login screen and click on “lost password” link.  This will prompt you for a username or email address.

If you enter a valid email address, it will send you a link to reset your password. This email address is linked to your account and you can use this to login.

If you enter an invalid email address, it will give you an error and you can try again.

If the system does not recognize your email, then you do not have an account and you should use the “Join” process.

Login Questions

What can I do if my account is “locked”?

If you enter the wrong password 3 times, the system locks your account to prevent hackers from breaking in.

The lock will be reset after 24 hours.

Or you can contact an admin using our Contact Us page and request the lock be removed.

How can I tell if I am logged in?

If you are logged in, in the upper right corner of the screen, next to the search box, you should see your name.
If you see a “Login” button, then you are not logged in.
Also, if you go to the login page, and you are logged in, the system will direct you to your “My Profile” page.

What if I forgot my password?

Go to the “login” page and you should see the “Lost Password” link.

This will allow you to reset your password.  Simply enter in your email address.

If you email address is in our system then it will send you an email to reset your password.

** Check your spam folder for email **

When you get the email

  • click on the link to return to the website
  • enter a new password – a default password is suggested, but you can change to something you can remember.
  • Press the reset button.

Now login to your account.

**NOTE**: the link is only good for a few hours, so change the email right away, or you may have to request a new link.

 

How do I login?

In the upper right corner of the website is usually a link that says  “Login”.  Click the login button.

If you are already logged in, the system will display your name and a logout button in the upper right corner.

You can login using a username or your email address.  Most accounts are setup using their email address.

Enter your password and click “log in”

Membership Questions

What are the different membership types?

Atlanta Artists Center provides 3 types of memberships.

  • Individual – for a single artist
  • Primary Family Member – for max of 2 artists
  • Student – College or Graduate Art Student (must have current student ID)

The other membership options are part of the above memberships.

The Second Family Member is created automatically when the Primary Family Member creates their account and provides the additional account information.

The Student (Pre-Validation) is the account used to create the Student account and allows AAC the opportunity to validate the Student’s current school ID.

What is a Second Family Member account?

This is an account this is usually created by the Primary Family Member during account checkout and payment.

This account will have a unique username and email address so that these members can login to the website and update their profile.

 

Why don’t I have a Second Family Member account?

The Primary Family Member can see the Second Family Member account that is linked to their account by going to their account page.

If you have an active (paid for current year) Primary Family Member account and you do not see a Second Family Member account under “Sponsored Members”, it is possible that the account was not created.

In this case you can give the special Discount Code to the Second Family Member to create their account and link this to your account.

See the question “How can I create Second Family Member account” for details.

How can I create a Second Family Member account?

If you login to your Primary Member Account and go to your account page and under Sponsored Members, it does not list any accounts.  It may also show a line “0/1 uses”, then you don’t have a “linked” Second Family Member account. If there is an account listed, you will not be able to create another account.

Each Primary Member account can have a max of 1 Second Family Member account active at a time.

Remember – the Second Family Member email address and account information must be DIFFERENT than the Primary Family Member email address and account information, otherwise an account cannot be created.

To create the Second Member account you can either

  • copy the link from your account page and email this to the person that will create the Second Member Account. continue with step 6 below.
  • Write down the discount code to use in next steps.  Code starts with an “S” and is about 11 characters. “SXXXXXXXXXX”

Steps for creating Second Family Member account

  1. Go to Join page.
  2. Select “Second Family Member”
  3. In description of membership, just under membership expires – click on “Click here to enter your discount code”
  4. Enter discount code from Primary Family Member  “SXXXXXXXXXX” and click apply.
  5. IF the code is valid and not already used, you will get message code applied.  If code is invalid – contact admin
  6. Select “Click here to create new account”  (must be different from Primary email account).
  7. Fill in account information.  Username and email must be unique.
  8. Fill in all other information, accept terms and conditions. then click submit and confirm.

Account should be created and linked to the Primary Family Member account.

Do I need to renew a Second Family Member account?

Second Family Member accounts are automatically renewed when the Primary Family Member account is renewed for the year.

During the renewal process, the Primary Family Member will be shown the Second Family member and asked to confirm the renewal of this account.

The Second Family Member account will not need to do anything, as the account will automatically be reactivated.

How do I get a Student membership?

There is a 3 step process to get a student membership.

  1. Create an account and select the “Student (pre-validation) account. This is a temporary account that will expire after 30 days if you do not complete the following steps.
  2. Bring proof of current student status to AAC, so that this information can be validated.  Once this information is validated, your account will be updated to allow you to upgrade your account to a Student Account.
  3. Student should complete the following steps to upgrade their account.
    1. login to website. Click on Membership -> Account menu item on website.
    2. Student should copy “Invite Code”  (14 character code) displayed on their account page.
    3. Click the link to Change membership level
    4. Select Student Level
    5. Paste in the invite code to the box on the checkout screen and go to PayPal to pay.
    6. Click complete payment.
    7. When payment is complete account should be a student account.
How do I get my online membership?

Either new or existing members should pay their membership online. You can click on the “JOIN” button in the upper right of the header, or select “Join/Renew” under the “Membership” menu option.

You will need to select a Level – “Individual”, “Primary Family Member”, or “Student (pre-validation)”.

If you already have an account – click on “Login” button in the upper right corner of the website.

If you do not have an account – fill in the account information section.

Fill in all the information on the checkout page.

Agree to the Terms and Conditions and select the check out button at the bottom of the page.

Payment Questions

What types of payments are accepted?

To pay for your membership, AAC accepts 3 types of payments.

  1. A PayPal Account
  2. A credit Card  – you will go to PayPal and use there Guest Checkout Process. So you do not need a PayPal Account.
  3. A check.  You must still create an online account. Select “Check” as payment type.  and then deliver check to AAC.

You must have an online account to be considered an active member.

Why was my account not created?

During account creation process, I went to the PayPal website and put in my credit card.  I was returned to the AAC website with no errors.  But when I try to login it does not find my account?

Make sure you click “Complete Payment” button at the bottom of the page AFTER returning from PayPal .

After you return from the PayPal website, the transaction is NOT complete.  You must click the “Complete Payment” button as the Final Approval for AAC to charge you credit card.

If you click “complete Payment” and the account is created and everything is ok, you will go to a confirmation page that will show you an invoice and other useful information about your account.

Can I pay for my membership by Credit Card?

Yes. People wanting to pay by credit card will need to create an account and checkout using the “PayPal” option.

Once you get to the PayPal website, you will have 2 options. You can either use your PayPal account, or enter your credit card information without an PayPal account.

Once PayPal validates the credit card or account info, you will be returned to the AAC website to complete the payment.

Be sure to click “Complete Payment” to complete the transaction and get your confirmation code. Your card will not be charged unless you do this final step.

Can I pay for my membership by check?

Yes, but you MUST create an account on the website.  During the checkout process select “Check” instead of PayPal.

Your account will be accepted and marked as “Pending” until AAC receives your check and updates your account.

You will not have a valid membership until your payment is processed.

Can I pay for membership at AAC?

Yes, using the laptop computer at the center.  You will need to follow the online procedure and create an account and then use PayPal or turn in a check.

Troubleshooting Questions

How do I print my Membership Card?

You can print your Membership card for the current year from you account page.

  1. Be sure you are logged in.
  2. Go to your Account page.
  3. Under “Member Links”  click on the link to view your membership card.
  4. To the right of the card is a little link to “print” the card.

 

Why was my account not created?

During account creation process, I went to the PayPal website and put in my credit card.  I was returned to the AAC website with no errors.  But when I try to login it does not find my account?

Make sure you click “Complete Payment” button at the bottom of the page AFTER returning from PayPal .

After you return from the PayPal website, the transaction is NOT complete.  You must click the “Complete Payment” button as the Final Approval for AAC to charge you credit card.

If you click “complete Payment” and the account is created and everything is ok, you will go to a confirmation page that will show you an invoice and other useful information about your account.

How do I create a Primary Family Member account?

The Family membership process allows you to create both Primary and Second Member accounts at one time.

The following steps are used to create both Primary and Second Family Member accounts during checkout.

  1. Select the Primary Family Member account
  2. Select “Click here to create a new account” If this is a new account.
  3. IF RENEWAL – login to your account first then go to step 5.
  4. Enter New Member account information for the PRIMARY Family Member.
  5. In the question – “Would you like to create extra Account(s)?” -Number should be set to 1 (one)  for the Second Family Member.
  6. IF RENEWAL Under the Line “You must activate an old account or create secondary family member account below”  it should list the Second Family Member account you want to renew.  Click the check box to renew this account too.
  7. IF NEW ACCOUNT – Fill in the account information for the SECOND Family Member.  Note this must be different from the Primary Family Member account.
  8. Select payment method.
  9. Enter billing information for Person paying for the membership. Usually the Primary Family Member.
  10.  Agree to Terms and Conditions.
  11. Click PayPal or submit button
  12. After paying at PayPal – review all information is correct and click “Complete Payment” at bottom of page.

The confirmation page will show the Sponsored Member or Second Family Member and email address.

 

What does this “Error” mean?

If you get a red banner at the top of the page, it is informing you of missing or incorrect information. Listed below are several common error messages.

Error: email address is already in use

This error means you already have an account.  You should go try to login with this email address instead of trying to create an account.

If you are not sure of the password for this account, you can request a reset.

The system will only allow 1 account to exist with a given email address.

Error: Provide missing information

These errors must be fixed before the system can create your account.

Usually the error is missing information in a required field.

Error: Username already in use

If you get this error, it means that an account already exists with this username.  Some reasons for this could be:

  • You chose a simple name used by another member.
  • You already have this account – and should login, instead of try to create the account again.

If you think this is your account – see question “How do I find out if I already have an account”.

 

Error: Agree to Terms and Conditions

At the bottom of the page before the PayPal or Submit button, is this Website’s Terms and Conditions.  You must read and agree to these terms in order to create an account.

The checkbox to agree to these terms is at the bottom of the grey box that surrounds the Terms and Conditions.

Check this box and then press the PayPal or Submit button.

 

Why don’t I have a Second Family Member account?

The Primary Family Member can see the Second Family Member account that is linked to their account by going to their account page.

If you have an active (paid for current year) Primary Family Member account and you do not see a Second Family Member account under “Sponsored Members”, it is possible that the account was not created.

In this case you can give the special Discount Code to the Second Family Member to create their account and link this to your account.

See the question “How can I create Second Family Member account” for details.

How can I create a Second Family Member account?

If you login to your Primary Member Account and go to your account page and under Sponsored Members, it does not list any accounts.  It may also show a line “0/1 uses”, then you don’t have a “linked” Second Family Member account. If there is an account listed, you will not be able to create another account.

Each Primary Member account can have a max of 1 Second Family Member account active at a time.

Remember – the Second Family Member email address and account information must be DIFFERENT than the Primary Family Member email address and account information, otherwise an account cannot be created.

To create the Second Member account you can either

  • copy the link from your account page and email this to the person that will create the Second Member Account. continue with step 6 below.
  • Write down the discount code to use in next steps.  Code starts with an “S” and is about 11 characters. “SXXXXXXXXXX”

Steps for creating Second Family Member account

  1. Go to Join page.
  2. Select “Second Family Member”
  3. In description of membership, just under membership expires – click on “Click here to enter your discount code”
  4. Enter discount code from Primary Family Member  “SXXXXXXXXXX” and click apply.
  5. IF the code is valid and not already used, you will get message code applied.  If code is invalid – contact admin
  6. Select “Click here to create new account”  (must be different from Primary email account).
  7. Fill in account information.  Username and email must be unique.
  8. Fill in all other information, accept terms and conditions. then click submit and confirm.

Account should be created and linked to the Primary Family Member account.

How can I tell if I am logged in?

If you are logged in, in the upper right corner of the screen, next to the search box, you should see your name.
If you see a “Login” button, then you are not logged in.
Also, if you go to the login page, and you are logged in, the system will direct you to your “My Profile” page.

What if I forgot my password?

Go to the “login” page and you should see the “Lost Password” link.

This will allow you to reset your password.  Simply enter in your email address.

If you email address is in our system then it will send you an email to reset your password.

** Check your spam folder for email **

When you get the email

  • click on the link to return to the website
  • enter a new password – a default password is suggested, but you can change to something you can remember.
  • Press the reset button.

Now login to your account.

**NOTE**: the link is only good for a few hours, so change the email right away, or you may have to request a new link.

 

How do I login?

In the upper right corner of the website is usually a link that says  “Login”.  Click the login button.

If you are already logged in, the system will display your name and a logout button in the upper right corner.

You can login using a username or your email address.  Most accounts are setup using their email address.

Enter your password and click “log in”

How do I find out if I already have an account?

Go to the login screen and click on “lost password” link.  This will prompt you for a username or email address.

If you enter a valid email address, it will send you a link to reset your password. This email address is linked to your account and you can use this to login.

If you enter an invalid email address, it will give you an error and you can try again.

If the system does not recognize your email, then you do not have an account and you should use the “Join” process.

How do I get a Student membership?

There is a 3 step process to get a student membership.

  1. Create an account and select the “Student (pre-validation) account. This is a temporary account that will expire after 30 days if you do not complete the following steps.
  2. Bring proof of current student status to AAC, so that this information can be validated.  Once this information is validated, your account will be updated to allow you to upgrade your account to a Student Account.
  3. Student should complete the following steps to upgrade their account.
    1. login to website. Click on Membership -> Account menu item on website.
    2. Student should copy “Invite Code”  (14 character code) displayed on their account page.
    3. Click the link to Change membership level
    4. Select Student Level
    5. Paste in the invite code to the box on the checkout screen and go to PayPal to pay.
    6. Click complete payment.
    7. When payment is complete account should be a student account.