Log In

Frequently Asked Questions

Login Questions

What can I do if my account is “locked”?

If you enter the wrong password 3 times, the system locks your account to prevent hackers from breaking in.

The lock will be reset after 24 hours.

Or you can contact an admin using our Contact Us page and request the lock be removed.

How can I tell if I am logged in?

If you are logged in, in the upper right corner of the screen, next to the search box, you should see your name.
If you see a “Login” button, then you are not logged in.
Also, if you go to the login page, and you are logged in, the system will direct you to your “My Profile” page.

What if I forgot my password?

Go to the “login” page and you should see the “Lost Password” link.

This will allow you to reset your password.  Simply enter in your email address.

If you email address is in our system then it will send you an email to reset your password.

** Check your spam folder for email **

When you get the email

  • click on the link to return to the website
  • enter a new password – a default password is suggested, but you can change to something you can remember.
  • Press the reset button.

Now login to your account.

**NOTE**: the link is only good for a few hours, so change the email right away, or you may have to request a new link.

 

How do I login?

In the upper right corner of the website is usually a link that says  “Login”.  Click the login button.

If you are already logged in, the system will display your name and a logout button in the upper right corner.

You can login using a username or your email address.  Most accounts are setup using their email address.

Enter your password and click “log in”